Refund Claim

a. Return Policy.  All sales are final on the ONBB App.  

 

b. Refund Claim.  ONBB is not responsible for any damage or missing components.  ONBB does not guarantee any refund or replacement of product. If the item you receive is damaged or is missing components or is not otherwise as described, you must notify ONBB within 48 hours of delivery at support@onbbweddings.com.  Buyer shall be deemed to have accepted all items 48 hours after delivery if no refund claim is submitted prior to that time.  ONBB reserves the right to make additional inquiry regarding the condition and description of the damaged or missing product. If ONBB, in its sole and absolute discretion, validates your claim we will send you a return shipping label to send the items in question back to the Seller.  All items subject to the refund claim must be shipped within three (3) business days of receipt of the return label. Refund claims for any items not shipped with the provided return label within three (3) business days of receipt of the return label will be void and the items will be deemed accepted by the Buyer.  Examples of items eligible for refund claims include, but are not limited to: undisclosed damages to the products purchased, incomplete orders, missing components, products delivered that do not match the description. Examples of items that are NOT eligible for refund claims included, but are not limited to: items that do not fit, items that are no longer desired, items that were purchased accidentally.  Refund claims processed in accordance with this section will be repaid to Buyer in full less the initial shipping cost.

ONBB - Old. New. Borrowed. Blue. Weddings is the first and only wedding resale app in the marketplace. Wedding resale is ONBB's expertise, download the app today!